This only applies if your item is covered by our Arrive Alive Guarantee policy.
#TURBO SNAIL CODE#
The credit code will be for the value of the livestock only (excluding postage costs) The credit code will be issued via email to the email address given on your order. You must still follow the procedure as normal which is stated in our policy, for your claim to be considered. As with any livestock, we cannot be 100% sure of their condition once they leave us, therefore you should always carry out your own quarantine process and monitor the livestock closely before you make the decision to introduce the livestock to your main aquarium.Īs of the 1 st May 2021, we will be issuing a credit code rather than a monetary refund, should a livestock item not arrive alive. We strongly recommend that you quarantine any new additions before introducing to your main tank. IF YOU DO YOU WILL VOID YOUR ARRIVE ALIVE GUARANTEE COMPLETELY AND NO CLAIM WILL BE CONSIDERED. Returns are not accepted on livestock.ĭX offer a 'Change Your Delivery Date' HOWEVER, YOU MUST NOT CHANGE THE DELIVERY DATE OF YOUR LIVESTOCK ORDER. Therefore we are unable to cover the livestock once they have been delivered and introduced into your aquarium.Ĭlaims will NOT be considered if you miss delivery and your order is taken to the sorting office. Incorrect acclimatisation process carried out, introduced livestock too soon which will cause too much stress to the livestock.Incorrect water parameters - PH / Ammonia / Nitrite Levels.Existing fish becoming aggressive towards your new additions.There are a number of factors out of our control such as Please note that the acclimatisation process and how the livestock settle into your aquarium is your responsibility as this is out of our hands. Once your claim has been processed a refund will be honoured for the cost of the item EXCLUDING the cost of postage within 72 hours. Due to the nature of your purchase, should you not make contact within 2 hours, refund claims will not be considered. This allows us to review your claim and refund accordingly. The photo must be clear and show the entire bag. The email must contain a clear photo of the livestock in the original bag still sealed.You do not need to call us as we are not always able to answer the phone immediately due to the nature of our work with our hands in water majority of the day. You must make contact with us via email within 2 hours of receiving your order.However, the unfortunate event that an item is dead on arrival you must follow the below procedure to prevent your claim from being declined.
We have close to a 99% success rate on our livestock shipping due to our picking and packing techniques. Approximate size range may also vary between individual specimen. Please Note: Due to variations within species, your item may not look identical to the image provided. To acclimate the Turbo Snail, employ the drip-acclimation method since it is intolerant of even the smallest fluctuations in water parameters.
Like other invertebrates, the Turbo Snails is very sensitive to copper-based medications and high nitrate levels. Also, adequate calcium levels are required to help this member of the Turbinidae family build its protective shell. If algae levels are insufficient, supplement the diet of the Turbo Snail with dried seaweed. The peaceful Turbo Snail should not be kept with aggressive tankmates that can quickly overcome this slow-moving creature. Some reef aquarists prefer to keep the Turbo Snail in aquariums with well-secured rockwork since this active herbivore is known to bulldoze loose rocks in search of food. In the home aquarium, the Turbo Snail needs ample hiding places and large spaces to graze. The Turbo Snail is native to the Gulf of California off the coast of Mexico.Īn excellent member of your aquarium's cleanup crew, the Turbo Snail thrives in crevices and holes in natural reefs. Also known as the Turban or Top Shell Snail, Turbo fluctuosa has a thick, top- or turban-shaped shell with an irridescent interior. It is particularly fond of hair algae and will consume mass quantities of it and other algae off your live rock and aquarium glass. The Turbo Snail is extremely popular among reef aquarium hobbyists, since it quickly eliminates large amounts of nuisance algae.
0 kommentar(er)
